Contact
Contact Us
Customer Support
📧 Email: info@ceraluna.pl
🕒 Typical response time: 1–2 business days (excluding weekends and public holidays)
📞 Support hours: Monday–Friday, 9:00 AM – 5:00 PM (Central European Time — CET/CEST)
🌍 Global support note: We serve customers worldwide. Response times may vary slightly during peak periods.
How We Can Help
- Order status, tracking, and delivery questions
- Shipping issues (delays, failed delivery attempts, returned parcels)
- Product information and usage support
- Returns, refunds, and claims
- Checkout and payment questions
Key Timeframes (Guidelines)
- General complaints: contact us within 7 days of noticing the issue
- Damaged/defective items: contact us as soon as possible (ideally within 7–14 days of delivery)
- Our formal response: up to 30 days where applicable
Note: These are internal service targets and guidelines. Your statutory consumer rights may differ depending on your country.
To Speed Things Up
Include the following in your message:
- Order number
- Email used at checkout
- Clear description of the issue and what outcome you prefer (refund, reshipment, replacement, advice)
- Photos/videos (for damaged/defective items)
- Tracking link or screenshot (for shipping issues)
- Delivery address (only if we need to correct it)