Contact Us
Customer Support
Email: support@elegavia.com
Typical response time: 12-24 hours, maximum 30 calendar days
Support hours: Monday–Friday, 9:00 AM – 5:00 PM Central European Time (CET/CEST)
International customers - time zone reference:
- UK (GMT/BST): 8:00 AM - 4:00 PM
- US East Coast (EST/EDT): 3:00 AM - 11:00 AM
- US West Coast (PST/PDT): 12:00 AM - 8:00 AM
- Australia East (AEST/AEDT): 7:00 PM - 3:00 AM (next day)
Email us anytime - we typically respond within 12-24 hours regardless of your time zone.
Global support note: We serve customers globally across Europe, North America, Australia, and other regions. Response times may vary slightly during peak periods or international holidays.
How We Can Help
- Order status, tracking, and delivery questions
- Shipping issues (delays, failed delivery attempts, returned parcels)
- Product information and usage support
- Returns, refunds, and claims
- Checkout and payment questions
Key Timeframes (Guidelines)
- General complaints: contact us within 7 calendar days of noticing the issue
- Damaged/defective regular products: contact us within 14 calendar days of delivery
- Damaged/defective electronics: contact us within 7 calendar days of delivery
- Our formal response: up to 30 calendar days where applicable
Note: These are internal service targets and guidelines. Your statutory consumer rights may differ depending on your country.
To Speed Things Up
Include the following in your message:
- Order number
- Email used at checkout
- Clear description of the issue and what outcome you prefer (refund, resend, replacement, advice)
- Photos/videos (for damaged/defective items)
- Tracking link or screenshot (for shipping issues)
- Delivery address (only if we need to correct it)